We offer a range of flexible products suited to our target markets, allowing us to tailor unique solutions for our client.
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Our primary focus is being a commercial and personal lines insurance service provider. Delivering our services via a network of brokers and partners that have been carefully selected, forming a base of intermediaries with whom we have very strong relationships.
Westsure Insurance Botswana and WestLife Insurance Botswana were founded in Botswana in July 2017. We pride ourselves on the fact that our expansion is attributed mainly to the strong relationships we have with our intermediaries. Our focus on service excellence and impeccable work ethic has helped us build a firm and credible reputation that speaks on our behalf.
Westsure Insurance Botswana is a member in good standing of Business Botswana and a part of the Botswana Short Term Underwriters Association.
We have a vested interest in our partners’ success and as a smaller player are able to build these strong individual partnerships.
Our flat management structure allows for effective and fast decision-making, which is an exceptional advantage in the highly competitive short-term insurance market.
We empower our brokers and partners to offer innovative solutions to strengthen their competitive edge.
Exceptional relationships and outstanding service form the cornerstones of our business by using latest technology trends
Highly qualified team with a sound understanding of the markets we operate in.
A complaint shall be reported and submitted as soon as reasonably possible, In writing to the Compliance Officer, Physically with an option to email it to complaints@westsure.co.bw or delivery by post the below Address
Attention: Compliance Officer
Westsure Insurance Botswana Limited
Plot 64511, Unit 8, Showgrounds, Gaborone
Postal Address: Private Bag BO 256, Gaborone
If the complainant is not satisfied after STEP 1, the complaint shall be escalated to the Principal Officer. Thereafter, feedback shall be afforded to the complainant within 72 hours
If the complainant is still not satisfied with the response (or go no response) to STEP 2, the complainant may call for mediation from the industry regulator – Non-Bank Financial Institution Regulatory (NBFIRA)
The Complainant may at any time approach the NBFIRA via the following avenue:
website: ww.nbfira.org.bw
Email: info@nbfira.org.bw
Tell:+267 310 2595, 3686100
Postal: Private Bag 00314, Gaborone
